What kinds of drives and devices do you recover data from?
Currently, we’re only recovering data from hard drives in computers, and laptops. In the future if it holds data, we will recover it. Select Mac’s with embedded SSDs may not be eligible for recovery. Please send an email with your serial number to verify eligibility.
Can Gophermods recover password-protected files?
Yes, if you provide us with the password.
What do you need to recover my data?
We only need the physical hard drive or storage media. If the data is on a drive in a computer or other device, a Gophermods tech will remove the hard drive or storage media for you. Also, if you can provide a list of the specific files you are looking for, it will help us ensure we recover what you need, but we can start the recovery without it.
When will I receive my recovered data?
Depending on the workload at each Gophermods location, we try to recover data within three business days, however, in certain circumstances, it may take longer.
What will my recovered files be saved on when I get them back?
Once we recover your files, we save them to a Western Digital 1TB external hard drive, included in your $199 service fee.
What sorts of data can be recovered?
We attempt to save any and all data, including songs, photos, files and more.