Apple Certified iOS Technician (ACiT), A+, Network+ CompTia Certificates
Full-time opportunity at 35-40 hours per week.
$44,292.80 per year after training bonuses
First Year in Your IT Career Journey
New IT professionals will participate in hands-on 1:1 training with experienced specialists diagnosing, preparing, and servicing the entire spectrum of the Apple ecosystem. Through interactive discussions and hands-on exercises, you’ll learn the Gophermods style for customer interactions, safety precautions, and basic troubleshooting skills.
Knowledge and skills are tested and reinforced by working through real-world scenarios, devices, and role-playing.
At the end of the year, you’ll take and pass your Apple Certified iOS Technician (ACiT) exam, receiving a $2,500 bonus upon completion.
What you’ll learn:
Use Gophermods documentation, tools, and appropriate service strategies to safely repair all models of iPhone 5, SE, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus, iPhone X, XS, XR, 11, 12, and 13.
Provide customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution.
Demonstrate how to properly and safely handle batteries and notebook computer case assemblies with a built-in battery, and how to respond to battery-related incidents.
Explain why documentation is important to the service workflow. Learn how to write case notes that are clear, concise, and complete. Understand the negative impact of poorly written case notes.
Describe the importance of accurate troubleshooting to help the business and customers.
Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques, first-level evaluation, and isolation skills.
List the tools and resources that are available to help troubleshoot.
What you can do after the first year:
Service all iOS devices (iPhone, iPad, and iPod)
Precursory understanding of the various tools and supplies to safely service Windows and Mac computer models. Determine how to identify and service physical damages.
Understand how case notes— both good and poor—affect IT service metrics. Learn how to write concise, easily understood notes that can be effectively used as part of a repair and its history.
Use professional vocabulary, phrases, and positioning statements when working with customers.
Four weeks of R&R each year
$200/month in à la carte benefits
Holidays with friends and family
Up to 12% annual raises
401k Program with 4% Salary Match
Daily Skills Utilized:
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand the manner
Willingness to grow within the company
Greet customers in a friendly manner and maintain a positive work environment
Answer customer emails and phone calls in a professional manner
Accountable for the appearance and cleanliness of the store
Available for quarterly team meetings
Upserve customers accessories, devices, and protection plans
Meet weekly and quarterly objectives
How Compensation is Calculated
Salary: $31,200 Average Commissions: $3,120 Cash Benefits Stipend: $2,400 Paid-Time Off: $1,200 †401K Match: $1,372.80 Annual Training Bonuses: $5,000