At Gophermods, we understand how essential your smartphone is to your daily routines. That’s why we offer an exceptional Liquid Damage Repair Service dedicated to bringing your device back to life. However, before you decide, there are a few crucial details about our service we’d like you to know.
Unraveling Our Service Charge
Our repair service comes with a non-refundable fee of $69. This charge applies no matter the extent of the damage and is kept even if we are unsuccessful in the repair attempt. Understand that this fee isn’t just a charge, it’s a commitment from our side, covering a detailed initial assessment and a thorough cleaning procedure aiming to breathe new life into your phone.
Eligibility & Procedure
Currently, our Liquid Damage Service is exclusive to smartphones. By focusing on smartphones, we can leverage specialized equipment, provide dedicated training to our technicians, and ensure top-notch service for your device.
Our process begins with detailed discovery questions to understand your device’s history, previous repairs, and potential liquid damage. This information helps us make an informed decision on the next steps and set accurate expectations for you.
During check-in, we’ll make sure you’re aware of the $69 non-refundable liquid damage fee. Our trained technicians then carry out an in-depth inspection of your phone, looking for signs of liquid damage like corrosion, residue, or malfunctioning parts. We evaluate the repair cost against your device’s value to make an economically sensible decision.
Qualified Technicians at Your Service
Our team of repair technicians is backed by extensive training, industry-leading certifications, and years of experience. They participate in regular continued education programs to stay updated with the latest industry trends. Each repair performed by our team goes through a stringent quality control process, ensuring we meet the highest standards of service consistently. With Gophermods, your device is always in trusted hands.
Liquid Damage Repair Scenarios
We believe transparency is the key to trust. Therefore, we’re sharing a few real-world repair scenarios:
- Unsuccessful Repair: If a device remains non-functional even after our ultrasonic cleanings, we retain the $69 service fee charged at check-in.
- Partial Success: If a device is partially restored but some components may not be fully operational, the service fee remains unchanged.
- Successful Repair with Subsequent Failure: If a device fails within two weeks of a successful restoration, it’s checked-in under our thirty-day liquid damage warranty. If it can’t be restored, the original service fee is retained.
- Successful Repair with Additional Part Replacement: If a device is successfully restored but requires a new battery and you approve the replacement, we retain the service fee and charge the labor and part cost for the battery.
Note that we currently do not offer liquid damage service for non-smartphone devices due to the complexities involved.
Success Rates & Influencing Factors
The success rates for our service can vary based on several factors such as the type of liquid, duration of exposure, and the time elapsed since the exposure. Here’s a quick guide:
- Samsung: Less than 50% success, as they are less responsive to cleaning.
- Apple: Around 50% success rate, iPhones often require a new screen post-exposure.
- Non-Apple or Samsung: Less than 50% success rate due to their design and trapped water.
We provide a 90-day warranty that covers the services performed. However, further liquid damage may void the warranty and could attract additional charges.
In Case of Extensive Damage
In scenarios where the device’s corrosion is too extensive, we recommend buying a new device rather than repairing the current one. We assure you of devices that are equal or greater in value and performance.
Frequently Asked Questions
1. What is the cost of your liquid damage repair service?
Our service charge for liquid damage repairs is a non-refundable $69. This fee covers the initial device assessment and cleaning. Any part replacements needed will be quoted separately.
2. What devices are eligible for your liquid damage service?
Currently, we only accept smartphones for our liquid damage service. We have the appropriate tools and expertise specifically designed for smartphone repairs.
3. What if my device can’t be repaired?
In the event that your device can’t be repaired, we still retain the $69 service charge as it covers the time and expertise invested in the initial assessment and cleaning. We can then assist you in exploring alternative solutions, such as purchasing a new device.
4. Do you offer any warranties?
Yes, we offer a 90-day warranty on our services. However, additional liquid damage incurred after the repair could void this warranty and may incur additional charges.
5. What factors affect the success rate of the repair?
The success rate of the repair depends on several factors such as the type of liquid, exposure duration, and time elapsed since exposure. The state of the device during exposure (charged or powered on) can also affect the outcome.
We believe the quality of our service is best reflected through the words of our satisfied customers. Here are some testimonials showcasing our expertise in handling liquid damage repair.
Cindy John reviewed our Woodbury Store in December 2020 on Google:
“I had never heard of Gophermods. My cell phone was water damaged and inoperable… I found Gophermods…The employees were professional, knowledgeable, and extremely helpful. Best of all, they restored my phone!!! I highly recommend Gophermods… Thank you Gophermods for saving my phone!!”
Juiceboi visited our Eagan store in May 2021 and left this review on Google:
“My phone was broken due to water damage and I went to this place to have it fixed… Price was great, service was amazing, and my phone is working great… 100% will go back again when my phone inevitably breaks again.”
Ibrahim Omar had a positive experience at our Minneapolis Store in July 2021, as he shared on Google:
“They fixed my phone after I dropped in water and particles got into the charging port. They did not charge me for their service even after I offered them.”
At Gophermods, we take pride in our expert iPhone repair service and the trust our customers place in us. Our goal is to provide you with a solution that gets you back to normal in no time, all while delivering excellent customer service.