How Does the AT&T Trade-In Program Work?
To start, visit AT&T’s trade-in page and follow these steps:
- Search or browse for your phone model.
- Answer a few questions about its condition, enter its IMEI or serial number, and AT&T will provide you with an offer.
- If you accept the offer, AT&T will send you a prepaid shipping kit within 10 business days. Alternatively, you can print your own label and use your own shipping materials.
- Pack your phone in the shipping kit and return it within 30 days.
- Once AT&T receives your phone and verifies its condition, you will receive an AT&T Promotion Card credited with your phone’s value within four weeks OR the value of your device offer as bill credit within 1 to 3 billing cycles.
However, with lower payouts and the limitation of store credit, AT&T may not be the best deal for used phones.
AT&T In-Store Trade-In
AT&T also accepts in-store trade-ins for those who want to buy a new phone. Here’s how AT&T’s in-store trade-in program works:
- Take your phone to a local AT&T store.
- The store representative will evaluate your phone’s trade-in value and make an offer.
- If you accept the offer, you can take both your new phone and old phone home.
- The representative will order a prepaid shipping kit and send it to your address.
- Once you receive the shipping kit, package your old phone and send it in within 30 days to receive your credit.
The in-store AT&T trade-in process gives you time to transfer data and settings to your new phone before you ship your old phone.
Exploring AT&T Trade-In Options for the iPhone 15?
With the recent release of the iPhone 15, there might be specific deals and offers related to this model.
For a comprehensive understanding of AT&T’s trade-in deals related to the iPhone 15 and how they might align with your needs, check out our detailed article on Understanding the iPhone 15 Trade-In Deals.
This guide offers a factual overview of the trade-in options provided by AT&T for those considering the iPhone 15.
Frequently Asked Questions About the AT&T Trade-In Program
Can you trade in a cracked phone at AT&T?
Yes, AT&T accepts cracked and broken phones. However, a broken phone will significantly decrease the value of your device. If AT&T determines your phone is in worse condition than stated, you will receive a revised offer. In some cases, a broken phone could disqualify you from promotional offers.
What is considered an eligible trade-in at AT&T?
AT&T accepts many phones, tablets, and smartwatches, including Apple iPhones, iPads and Watches, Samsung Galaxy phones and tablets, Google Pixel phones, Motorola phones, and more. Some promotions have specific requirements based on the model and value.
Can you trade in a Verizon or T-Mobile phone at AT&T?
Yes, AT&T accepts phones originally sold by Verizon, T-Mobile, and other carriers.
How does AT&T trade-in pay? Cash or credit?
It depends. If you’re not buying a new phone, AT&T will issue a promotional card you can use to purchase accessories or put toward your wireless bill. If you’re buying a new phone and trading your old phone in as part of a promotion, the value will be applied as bill credit in 36 monthly installments. Note that if you switch carriers before 36 months, you’ll be responsible for the remaining bill credit balance.
How long is AT&T’s offer good?
The offer is good for 30 days, which is the deadline for sending in your device.
How long does the process take?
According to AT&T support, you’ll receive your promotional card about 4 weeks after you ship your phone. Promotional credits are applied within one to three billing cycles (30 to 90 days).
Where can you find AT&T trade-in deals?
AT&T lists deals on its website.
Can you get a free phone?
Yes, some AT&T trade-in deals feature free phones.
What to do before trading in to AT&T?
You should back up and factory reset your device to erase all data before shipping. Though AT&T promises to wipe phones, they can still get lost or stolen during shipping. Here’s how to back up and reset Apple and Android devices.
How to check AT&T trade-in status?
Visit AT&T’s status page and enter your email address and confirmation number for the latest updates.
What does AT&T do with old phones?
In general, carriers sell the phones to third-party companies that refurbish and resell them. In some cases, carriers refurbish and resell used phones on their own websites. Irreparable phones and those with little value are typically recycled.
Are there AT&T trade-in scams?
As long as you’re on AT&T’s official site, you shouldn’t have to worry about potential scams. That said, it’s important to read the fine print before agreeing to any trade-in deal. For example, many promotions pay via bill credit applied over 36 months, which essentially locks you in to AT&T service for three years.
Can you cancel an AT&T trade-in?
You can cancel your trade-in by simply not shipping your old phone. AT&T will never receive it, so they won’t issue a promotional card. If you accepted a trade-in offer for a new phone and don’t ship your old phone, AT&T won’t apply bill credits and you’ll need to make the full monthly payments on your new device. If you’ve already shipped your old phone, you might not be able to cancel the trade-in. Contact AT&T’s customer service to see if they can help.
How to contact AT&T trade-in customer service?
Visit AT&T’s trade-in support page to chat with a representative or call 1-888-445-6005.