Physical damage is NOT covered
Our warranty does not cover physical damage, period.
With that said, we don’t want to see our customers upset and we understand that accidents happen. It’s always disappointing to see someone return to the store a week later only to have their screen broken again.
In the event that this happens to you, because things happen, please bring your device back into the store for inspection.
We cannot make warranty promises without first inspecting it in store. This means we will not approve warranty claims via email or over the phone.
With that said, mistakes happen and we want to do our best to resolve your issue in a timely manner. This is why our staff is trained to never make a promise over the phone or email, lest we not be able to follow through with it.
Why do we not offer warranty validation over the phone?
Simple, we need to see what’s going on!
Because device repair isn’t always as straightforward as we would like, there are so many different variables that could be causing the issue(s) that you are experiencing with your device.
For example, say you got a screen replaced on an iPhone 11 and then your device won’t display anything when you try to turn it on after a few days.
Then say, an employee of ours tells you over the phone that, “oh, of course that’s covered under our warranty! Come on in and we will change it out for free.”
In the store, our technician then goes to look at the device, it turns out that there is new major water damage, not an issue with the screen replacement. Or it simply requires a quick restart, and we deny your warranty over the phone over a simple 5 second fix.
Our hope is to limit promising anything we might not be able to follow through on, stopping you from any potential disappointment.
A little brag…
After being in business for 13 years, we have amassed over 2000 reviews and have a 4.8 / 5 rating overall. If we really stunk, if we were a scam, if we were difficult to work with, you’d think you’ve heard by now right?
We promise you, we will work with you in order to get your device back into working shape, potentially at a lower rate, depending on part cost or situation, just like we have done with innumerable customers before.
But WHY are physical damages not covered?
Our warranty rules are essentially completely dependent on those set by the manufacturers. These rules are pretty standard across the industry, and heck, almost every industry, with the major one being that any sort of physical damage is grounds to refuse to warranty the part.
We would love to offer better support for our customers that experience physical damage quickly after a repair, but sadly, we cannot.
How to get physical damage covered – GopherCare 🙂
We have a solution for you though!
If you are someone who is concerned about breaking your device again, you can invest into our GopherCare protection plan.
GopherCare covers physical damage to your iOS devices.